A View of Queue Analysis with Customer Behaviour, Balking and Reneging
نویسندگان
چکیده
This paper presents an analysis for an queueing system with customer behaviour, balking and reneging. Arriving customers balk with a probability and renege (leave the queue after entering) according to some distribution. Balking means that customers do not enter in the system, when queue is too long. Reneging means that a customer enter in the system, wait for some time and leave the system without getting service. Notations and performance of queueing model are also given. At the end of paper benefits and limitations of queueing theory is also given.
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